Refund Policy

1. The short version

Subscriptions are billed in advance. You can cancel at any time, but cancellation stops future renewals and does not normally create a refund for the current billing period.

We may issue a refund for a billing error, a duplicate charge, when a refund is required by applicable law, or in other exceptional circumstances at our discretion.

2. Cancelling your subscription

Cancel from your account settings before your next renewal. Your plan remains available until the end of the current billing period, and you will not be charged for the next period.

If you are using a free trial, cancel before the trial ends to avoid being charged for the next billing period.

3. Situations that are not normally refundable

• Unused time after cancelling a paid billing period.
• Features or credits that were not used during a paid period.
• Access suspended or terminated because of a Terms of Service violation.

4. How to request a refund

Email the billing contact listed on this site from the email address associated with your account. Include your account email, the date and amount of the charge, and a brief explanation.

Never include your full card number, security code, password, or other sensitive payment information. Submitting a request does not guarantee that a refund will be approved.

5. Approved refunds

Approved refunds are sent to the original payment method whenever possible. Your bank or payment provider may need additional time to make the funds available. We may change or end paid access covered by an approved refund.

6. Changes and contact

We may update this policy from time to time. Changes will be posted on this page with an updated date. If you have questions about a charge, cancellation, or refund request, contact the team responsible for Ranken.io.